Privacy Policy

1. Overview & Scope

This Privacy Policy applies to personal information collected by Sleek & Shine Cleaning LLC ("we", "us", or "our") through our website at https://www.getsleekshine.com, phone consultations, digital booking systems, and on-site cleaning operations across Upper Darby, Delaware County, and Greater Philadelphia, Pennsylvania.

2. Information We Collect

When you interact with our website or reserve a cleaning appointment, we collect:

• Personal Contact Details: Full name, telephone number, and email address for communication and dispatch notifications.
• Property & Service Location: Physical street address, apartment/suite number, city, and zip code.
• Access Notes: Optional instructions provided by you, such as gate codes, lockbox combinations, parking instructions, or pet information.
• Payment Details: Processed securely through our certified, PCI-DSS Level 1 payment partners (Stripe and PayPal). We never store raw credit card numbers, CVVs, or bank credentials on our servers.

3. How We Use Your Information

We use your information exclusively for legitimate business purposes:

• Scheduling, assigning, and dispatching trained cleaning specialists to your address.
• Transmitting automated appointment confirmations, reminders, and digital receipts via email or SMS.
• Processing authorized reservation deposits ($50) and final service balances upon job completion.
• Coordinating post-cleaning reviews and executing complimentary re-cleans under our 100% Satisfaction Guarantee.
• Maintaining legal, tax, and insurance records in compliance with Pennsylvania laws.

4. Information Sharing & Third Parties

We do not disclose your personal details except to vetted third-party vendors strictly necessary to run our service:

• Stripe & PayPal: End-to-end encrypted payment processing, tokenized checkout, and digital invoice generation.
• Mapping & Navigation Services: To verify service boundaries within our Pennsylvania coverage area and optimize travel routes for our teams.
• Legal Disclosures: Only when required by subpoena, court order, or to defend the legal rights, safety, and property of our business and employees.

5. Data Security

We maintain rigorous administrative, technical, and physical safeguards. All communication between your browser and our website is encrypted using industry-standard 256-bit Transport Layer Security (TLS/SSL). Administrative access to dispatch systems is restricted to authorized personnel.

6. Your Privacy Rights

You have the right to request a copy of the personal information we hold about you, request corrections to inaccurate records, or request deletion of your contact profile once active service transactions are settled.

7. Contact Us