Refund & Satisfaction Policy

1. Reservation Deposit Policy ($50 Lock-In)

To hold your preferred date and time on our calendar and allocate dedicated cleaning technicians exclusively to your property, Sleek & Shine Cleaning LLC requires a $50 Reservation Deposit at booking.

• Your $50 deposit is applied 100% as a credit toward your final cleaning total.
• The remaining balance is processed upon completion using your chosen payment method (credit/debit card, PayPal, or invoice).

2. Cancellation & Rescheduling Terms

We value our clients' time and ask for the same mutual consideration for our cleaning professionals:

• 24+ Hours Notice: Appointments cancelled or rescheduled at least 24 hours prior to the scheduled start time receive a 100% full refund of the deposit, or can be transferred as a credit toward any rescheduled date within 60 days.
• Less Than 24 Hours Notice: Cancellations made with less than 24 hours notice forfeit the $50 deposit as a late-cancellation fee. This compensates our specialists for reserved time slots that could not be re-booked.
• Lockouts & Inability to Access: If our crew arrives at your address and is unable to gain access within 20 minutes (e.g., incorrect lockbox code, unanswered door, locked gates), the appointment is treated as a late cancellation.

3. Completed Cleaning Services & Refund Process

Because professional cleaning represents immediate physical labor and consumable products that cannot be returned or revoked:

• We do not offer automatic retroactive monetary refunds once a job is complete.
• All customer concerns must first proceed through our Complimentary Re-Clean Pledge so our team has the fair opportunity to correct any missed spots.
• If after a verified re-clean the work genuinely fails to meet professional standards, customers may submit a written claim to CEO Latoya Smith for partial credit, billing adjustments, or prorated remedies.

4. Commercial & Facility Turnovers

Commercial office cleaning, hotel turnover, and healthcare facility sanitation operate under individual statements of work or recurring commercial service agreements. Any discrepancies must be documented during the standard walkthrough or within the contracted post-shift window.

5. Accidental Damage & Bonded Insurance Protection

Sleek & Shine Cleaning LLC is fully licensed, bonded, and insured in Pennsylvania. Our cleaners treat every home and workplace with extreme care. In the rare event of accidental damage:

• Notify management within 24 hours of service with clear photos of the affected item.
• Management will immediately investigate and coordinate repair, replacement, or insurance claim resolution.

6. Friendly Direct Resolution Pledge

Before initiating a dispute or chargeback with your credit card company or PayPal, please contact our executive office directly. We are a family-owned Pennsylvania business, and we pledge to handle every inquiry with integrity, speed, and fairness.